Cancellation and Refund Policy

1. Cancellation Policy

We understand that sometimes plans change. You may cancel your order under the following conditions:

Before Dispatch: Orders can be canceled before they are shipped. Contact us immediately for assistance.
After Dispatch: Once an order is shipped, cancellations are not possible.
Custom or Perishable Items: These cannot be canceled once the order is placed.

2. Refund Eligibility

Refunds are processed under the following conditions:

Order Cancellation: If your order is canceled before dispatch, a full refund will be issued.
Damaged or Defective Products: If you receive a damaged or defective item, you can request a replacement or refund within 48 hours of delivery.
Incorrect Product: If you receive the wrong product, please contact us immediately for a replacement or refund.

3. Refund Process

Once your refund request is approved, the process is as follows:

Refunds are processed within 5-7 business days.
Refunds will be credited to the original payment method used.
In case of delays, please check with your bank or payment provider.

4. Non-Refundable Items

Perishable goods such as fresh produce or food items.
Customized or personalized products.
Items returned without original packaging or tags.

5. How to Request a Refund?

To initiate a refund, please follow these steps:

Contact our support team at info@thattekkadagro.com.
Provide your order number and details of the issue.
Attach photos if the product is damaged or incorrect.
Our team will review your request and respond within 24-48 hours.

6. Changes to This Policy

We reserve the right to update or modify this policy at any time. Please check this page for the latest updates.

7. Contact Us

If you have any questions or concerns about cancellations or refunds, feel free to contact us at info@thattekkadagro.com.

Last updated: 25-02-2025

📌 We strive to provide the best customer experience. By using our website, you agree to this Cancellation and Refund Policy.